Who we are
Hunter Geophysics is a small business based in Melbourne, Australia. It was founded by David Hunter. Our website can be accessed via any of the following URLs:
What personal data we collect and why we collect it
We run several email newsletters that you may be subscribed to. If you are subscribed to these newsletters, we have (at minimum) your email address on file. We may also have your full name, address, telephone contact numbers, social media account addresses, transactional and purchase information, and date of birth, depending on what information you have provided to us (e.g. when subscribing to an email newsletter or purchasing a product or service from us).
We collect this data to allow us to deliver our products and services, and to keep in contact with you over time to provide information about our products, services, events, and related news.
If you have an account on our website, we also store information regarding your account and preferences (e.g. login credentials, preferred colour scheme, text size, etc.) in order to allow you to personalise your view of our website.
- Algoritmika – your IP address and any comments you submit to our website will be sent to Algoritmika for analysis. This is done for automatic spam detection.
- Amazon Web Services – your IP address may be logged by Amazon AWS. We use AWS infrastructure for delivering our website content.
- Australia Post – your name, business name, and postal address may be provided to Australia Post for delivery of any of our products and consulting reports to you.
- Automattic – your IP address, site visit duration, page reads, and approximate location may be logged by Automattic. We use Automattic’s WordPress as a foundation for our website. Automattic also provides us with visitor analytics data (e.g. how long you viewed our website).
- Blubrry publishes our podcast and may log information about you if you access our podcast.
- Braintree processes credit card payments made on our website.
- CloudWok is a service that allows you to upload files to our Amazon AWS account. CloudWok may record data about you, including the files you upload.
- Facebook – we use Facebook primarily for advertising our services and products. Facebook may collect information about you if you accessed our website via its advertising network our via our Facebook business pages.
- FedEx – your name, business name, and postal address may be provided to FedEx for delivery of any of our products and consulting reports to you.
- Foliovision provides our website with the ability to display video content.
- Geophysical Archaeometry Laboratory – if you purchase a licence for GPR-SLICE or GPRSIM from us, we provide your business name and country name to the Geophysical Archaeometry Laboratory for statistical and billing purposes. We may also forward any information you provide us regarding software technical support requests to the Geophysical Archaeometry Laboratory, and may make any geophysical data you share with us publicly available (for example, through our training videos or through the GPR-SLICE Facebook group). However, we will obtain your permission for each and every occurrence of us publishing your geophysical data prior to publication.
- Google – your IP address, site visit duration, page reads, and approximate location may be logged by Google. We use Google’s Analytics service, which provides us with visitor analytics data (e.g. how long you viewed our website). We also use Google’s Adwords service to advertise our products and services online. Google may collect information about you if you accessed our website via Google or its advertising network.
- Hunter Express – your name, business name, and postal address may be provided to Hunter Express for delivery of any of our products and consulting reports to you.
- MailChimp manages our email-based newsletters and records your email address, IP address, whether or not you have read our emails (and if so, when, and which URLs/links – if any – did you click within our emails), and provides this information to us to help us optimise our marketing strategies.
- PayPal is used for financial transactions on our website.
- TNT – your name, business name, and postal address may be provided to TNT for delivery of any of our products and consulting reports to you.
- Trello is used for storing our customer data and providing it to our staff within “to do” lists. For example, Trello may be used to provide our staff with the name, postal address, and order details of a customer’s order that needs to be prepared for shipment.
- Twitter – we use Twitter primarily for advertising our services and products. Twitter may collect information about you if you accessed our website via its advertising network our via our Twitter business pages.
- UPS – your name, business name, and postal address may be provided to UPS for delivery of any of our products and consulting reports to you.
- VentraIP – our website is stored on and served to you by VentraIP’s infrastructure. Almost all of the data we collect about you is stored on VentraIP hardware.
- WPTouch provides compatibility enhancements for those who view our website on mobile devices.
- Yoast is a search engine optimisation company that provides us with advice regarding our SEO activities. Yoast may collect aggregated information about your use of our website.
- We may also provide your contact details to other third parties (on an ad-hoc basis) to assist us in providing you with our products and/or services. For example, we may forward an email you send us regarding a technical support request to any of our suppliers.
- While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages.
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information indefinitely for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Some comments may be made public (e.g. comments on blog/news article posts on our website).
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We retain all customer and website visitor data that is collected by forms on our website indefinitely, including (but not limited to) the forms on the contact us page and the Global Aurora Sighting Map site submission form. This data may be used for marketing and statistical analysis purposes, as well as to provide you with customer service, our services, and our products.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
We also use a cookie to track whether or not you have already voted (via the thumbs-up/thumbs-down system shown throughout the website), in order to prevent you from voting twice.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
We retain your data indefinitely.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Your contact information
Our Data Protection Officer is Mr David Hunter. He may be contacted by calling our office on +61 3 9913 2259 or via our contact page.
How we protect your data
This website uses HTTPS (a secure encrypted connection) to ensure your data remains private during transmission from you to our website (and vice versa), and between our website and our staff. It is only accessible by David Hunter unless specifically noted above; no other member of Hunter Geophysics has access to the data we collect about you.
We use WordFence and two-factor authentication to protect our website from unauthorised access.
What data breach procedures we have in place
We use WordFence to alert us whenever a nefarious actor is attempting to gain unauthorised access to our website. This system sends our Data Protection Office SMS and email alerts in real-time. We also rely on automatic updates for WordPress and the various WordPress plugins we use. However, no security system is ever perfect as hostile agents are continuously developing ever-sophisticated methods for breaching security systems. If you are aware of any potential security flaws in our system, please contact our Data Protection Officer, Mr David Hunter. He may be contacted by calling our office on +61 3 9913 2259 or via our contact page.
What automated decision making and/or profiling we do with user data
If you purchase any product or service from Hunter Geophysics, your name, email address, date/time of your purchase, and what you purchased are used to categorise you into groups to receive our email newsletters. These groups are usually based on what product you purchased. For example, if you buy a license for GPR-SLICE, we will only add your details to the group who receive emails from us about GPR-SLICE; in this instance, your details wouldn’t be added to the email group relating to the Ricoh Theta camera.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.